Medxcel Service Portal

Request Service

For urgent service requests, please call the Medxcel Client Experience Center.

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How to Submit a Request

For non-urgent service requests, the Medxcel SSP provides you with direct access to our expert service in a few easy clicks, 24 hours a day.

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Need to Talk to Someone?

Requesting service is quick via the phone by dialing your provided Medxcel number. Your call is routed to the CEC, and a Coordinator will gather information for your request.

Any urgent requests that impact safety, property damage or patient satisfaction are addressed through an escalation process designed to alert your local Medxcel leadership team.

Need Urgent Service?

If your request requires immediate attention, such as a patient or associate safety issue, significant property damage, or patient satisfaction, please call your local Medxcel phone extension immediately.